An X indicates the printer has a problem.An exclamation mark means a test failed and was skipped.A wrench means a problem was found and fixed.Scan to computer is currently unavailable.An error occurred while communicating with the HP imaging device.An error occurred communicating with the scanning device.Can not print or other printing problems.HP Print and Scan Doctor can help with the following printer issues: If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides. Turn your printer/scanner on and click Retry if your printer is not listed. After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website. These images can be previewed, edited, saved, and shared to other applications. You can even troubleshoot connectivity errors right from the interface. HP Scan and Capture is a simple and fun application that captures photos or documents from any HP scanning device or your computer's built-in camera. HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more.
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